The vendor required to provide that
- Requirement:
• Student housing applications and assignments: provide online application form, eligibility checks, and automated assignment workflows.
• Room selection and self-assignment: allow students to view available spaces and self-select rooms with roommate matching.
• Waitlist and room changes: managed waitlist, priority rules, change requests, and instant updates to occupancy.
• Housing contract management generate, sign (e-signature), and store housing agreements with renewal options.
• Billing integration: post charges to student accounts, support proration, refunds, and integration with ERP and billing systems.
• Move-in and move-out workflows: track move-in and move-out appointments, inspections, and key issuance and returns.
• Maintenance requests: student-facing ticket submission, staff dashboard, SLAS, and vendor assignment.
• RA and staff management: staff scheduling, rounds tracking, incident reporting, and permissions for RAS.
• Occupancy management and reporting: real-time occupancy dashboards, census reports, and capacity forecasting.
• Summer and conference housing: support different rate structures, short-term bookings, and group reservations.
• Communication and notifications: email/SMS/push notifications for assignments, maintenance, and billing alerts.
• Accessibility and ADA accommodations: track accommodation requests, room modifications, and compliance documentation.
• Mobile and self-service portal: responsive portal and mobile app for students to manage housing tasks.
• Room condition reports (RCR): digital inspection forms with photos and timestamps for move-in/out.
• Visitor and guest management: register guests, limit stays, and record approvals per policy.
• Dining and meal plan integration: exchange data with meal plan system for bundled offerings.
• Waitlist and priority rules engine: configurable rules engine to rank waitlist positions by criteria (seniority, housing need).
• Housing analytics and b: pre-built reports and ability to export data to bi tools (csv, API).
• Roommate matching and surveys preference surveys, algorithmic matching, and manual overrides.
• Incident and discipline tracking: record incidents, sanctions, and link to student records.
• Deployment model: cloud-native SaaS, multi-tenant architecture with tenant isolation options.
• Authentication and SSO: support SAML 2.0 and OIDC, integrate with campus identity
• Authorization and RBAC: role-based access control with fine-grained permissions (students, staff, admins).
• Data security and encryption: encryption at rest and in transit key management, and Byok support.
• Compliance standards: FERPA compliance, soc 2 type ii, and support for institutional audit requirements.
• API and integration layer: restful and GRAPHQL APIS, webhooks, and middleware connectors for sis/ERP/id systems.
• Data model and schema: normalized data model for students, rooms, assignments; versioned migrations.
• Batch data import and export: csv and excel imports, ETL support, and scheduled exports to external systems.
• Performance and scalability: auto-scaling, horizontally scalable services, and SLA for response times under load.
• Availability and DR: 99.9%+ availability SLA, cross-region redundancy, backups, and tested.
• Monitoring and observability: metrics logs (elk), tracing, and alerting with dashboards.
• Data retention and archiving: configurable retention policies, secure archival, and deletion workflows for GDPR and FERPA.
• Admin UI and configuration: web-based admin console with configuration, business rules, and audit trails.
• Audit logging and forensics: immutable audit logs of critical actions, exportable for investigations.
• Tenant customization: branding, configurable fields, and workflow customization per institution.
• Integration with card and access systems: support integrations with campus card systems for keyless access and door provisioning.
• Payment processing: PCI-DSS compliant payment connector or tokenization for credit card handling.
• Mobile API and offline support: APIS for mobile apps and limited offline capability for inspections.
• Third-party vendor ecosystem: pre-built connectors to common vendors (maintenance, key management, conference platforms).
• Testing and ci/cd: automated testing, code pipelines, and controlled release management.
• Sandbox and staging environments: per-tenant staging environments for testing upgrades and custom configs.
• Encryption key management: support for cloud kms and customer-managed keys
• Backup and restore procedures: regular snapshots, point-in-time restore, and tested restore procedures.
• Latency and CDN: use of CDN for static assets and edge caching for global campus networks.
• Multi-language and localization: support multiple languages and localized date/time/number formats.
• Cost and licensing model: tiered pricing, per-FTE or per-residence-hall options, and metering of usage.
• Encryption tokenization for PII: tokenization for high-risk PII fields with restricted access patterns.
• Incident response and SLA: documented incident response plan, communication templates, and SLAS for incidents.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 27, 2026
