Enterprise Service Management Solution

The vendor required to provide enterprise service management (ESM) solution platforms for capabilities such as service catalogue management, workflow automation, ticketing, forms, approvals, asset management, knowledge base, reporting, and integrations.
- Enterprise platform that builds on the existing systems used by its, facilities, and marketing, while enabling future integration for departments such as human resources and finance:
•    Enables collaboration between current and future participating departments across all campuses. 
•    Supports automation and standardized workflows to improve efficiency and consistency. 
•    Enhances visibility and accountability for service delivery within and between departments. 
•    Provides a centralized and accessible service portal for all users, with room for future departmental expansion. 
•    Delivers real-time reporting and analytics to support data-driven decision-making.
- ESM solution will serve as the single point of entry for requests, incidents, approvals, and communications across participating departments, initially including its, facilities, and marketing. 
- The system must be flexible enough to incorporate additional departments, such as human resources and finance, during the implementation phase, ensuring a consistent user experience and unified service management approach across the college. 

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: January 29, 2026