Ambulatory Online Patient Scheduling Solutions

The Vendor is required to provide ambulatory online patient scheduling solutions that support patient self-scheduling, operational efficiency, and integration with enterprise clinical and revenue systems.
- Workflow, Automation & Access Management Indicate whether each capability is Available Today, Configurable, Planned, or Not Supported.
• Automated confirmations & reminders (SMS/email)        
• Waitlist & slot fill automation        
• Intake forms / pre visit questionnaires        
• Eligibility checks or prompts        
• Referral based scheduling support        
• Telehealth scheduling        
• Real-time alerts to staff if patient schedules same day appointment    
- Patient Experience & Accessibility Indicate whether each capability is Available Today, Configurable, Planned, or Not Supported.
• Mobile responsiveness
• Patient login requirements
• Language support
• ADA / accessibility compliance
• Custom branding options
• Patient satisfaction measurement
- Reporting, Analytics & Outcomes: reporting and performance tracking available.
• Appointment utilization
• No show rates
• Waitlist conversion
• Patient adoption of self-scheduling
• Front desk efficiency metrics
• User workflow metrics – i.e. how many users started their appt process, progress, abandonment and completion.
- Vendor provides evidence of secure coding practices, including framework adoption.
- Solution supports unique user identification requirement.
- Mobile apps must be capable of running under university Mobile Device Management solutions.
- User accounts can be disabled or deactivated rather than deleted and disabled accounts are not subject to licensing.
- Desktop application must not require admin privileges to be used by the end user of the application.
- Supports Allow-Listing of University IP address.