Microsoft Products Support Services

The vendor required to provide microsoft unified enterprise support, the original equipment manufacturer (OEM) support offering provided by microsoft.
- Provides for the procurement of alternative third party microsoft support services by qualified microsoft partners including:
1. Proactive maintenance (base support)
•    Planned, preventive, and recurring activities to maintain stability, security, and performance of existing microsoft platforms and products
•    Patch and update deployment
•    Configuration management and upkeep
•    Preventive maintenance activities
•    Proactive monitoring and remediation
•    Performance tuning and operational optimization
2. Reactive support (base support)
•    Incident-driven support to restore service following degradation or failure
•    Incident response and troubleshooting
•    Break and fix services and service restoration
•    Root-cause analysis
•    Coordination and escalation to microsoft when required
•    Compliance with agreed service level agreements (SLAs)
3. Advisory and knowledge transfer (base support)
•    Informational advisory and knowledge transfer that supports maintenance and support services
•    Operational health assessments and status reporting
•    Risk identification and best-practice guidance
•    Incident trend analysis and operational recommendations
4. Consulting, design, implementation, integration and training (project engagement)
•    Consulting beyond operational advisory
•    Engineering, architecture, and solution design
•    Implementation, deployment, and migration services
•    Tenant redesigns, cutovers and modernization execution
•    User and administrator training.

- Contract Period/Term: 5 years
- Pre -Bid Conference Date: February 13, 2026
- Questions/Inquires Deadline: February 13, 2026