VOIP Phone Service and Equipment

The Vendor is required to provide to replace its existing Cisco Unified Communications Manager (CUCM) telephone system with a cloud-based VOIP (Voice over Internet Protocol) system.
- These servers operate as a primary and secondary failover.
- City has reviewed common VOIP system features and functions and developed the listing of system requirements shown below:
•    Call forwarding 
•    Call transfer 
•    Caller ID 
•    Call routing 
•    Three-way call 
•    Auto Attendant 
•    IVR 
•    Call queues 
•    Custom MOH 
•    Voicemail 
•    Voicemail transcription 
•    Video conferencing 
•    Call recording 
•    Call analytics 
•    Anonymous call rejection 
•    Wireless phone sets 
•    Mobile App
•    Number porting
•    Call screening
•    ATA (Analog device connectivity)
•    Paging system interface
•    Recorded hotline number
- Essential Requirements - New System
•    Handsets. Configuration determined based on unit pricing and functionality, including desk handsets and conference rooms.
•    Voice Mail “Announcement mailboxes” –Departments may use these for general mailboxes not tied to an individual or to provide information without allowing the caller to leave a message. Include system capabilities, and the ease of use
•    The system has the capabilities to send voicemails to email.
•    Calling auto attendant(s)
•    Call routing
•    Call transferring
•    Do not disturb
•    Three way calling
•    City Directory – Vendors are asked to provide detail on how this is maintained on your system.
•    Emergency Notification – Provide details on how your solution notifies key public
•    Safety personnel when 911 is dialed from a City phone.
•    Training for staff members
- This functionality may have benefit for the city with “ad hoc recording” available as needed by city staff.
•    A mobile app to take calls on a mobile device.
•    Software used to take calls on a desktop/laptop computer, such as a softphone.
•    Video Conferencing
•    Call reporting.

- Mandatory walk-through Date: February 18, 2026