The Vendor is required to provide for software enterprise resource planning (ERP).
- Information to identify potential solution providers and evaluate their methodologies for the ERP implementation
- Key Objectives
• Platform Modernization and Sustainability
• Replace the legacy Microsoft Dynamics GP environment with a future-proof, cloud-based enterprise platform that is fully supported, continuously updated, and capable of evolving with organizational growth and regulatory requirements.
• Unified Inventory and Asset Management
• Implement fully integrated inventory and fixed asset management capabilities to ensure accurate tracking, lifecycle visibility, and financial accountability across all locations, including state operations.
• End-to-End Process Automation
• Deliver an integrated, automated workflow spanning procurement, warehouse, logistics, field operations, and financial reconciliation to eliminate manual processes, reduce errors, and improve operational efficiency.
• Cloud Accessibility and Mobility
• Provide secure, cloud-native and mobile-enabled access that supports remote, field, and multi-location users while maintaining consistent performance and usability.
• System Integration and Interoperability
• Support API-driven architecture enabling seamless, real-time integration with existing internal systems and third-party applications while preserving current automation investments.
• Centralized Data Governance and Single Source of Truth
• Establish a unified data environment that eliminates silos, prevents duplication, ensures data consistency, and delivers a trusted single source of truth across all business functions.
• Advanced Reporting and Analytics
• Provide robust, real-time reporting, dashboarding, and analytics capabilities that improve operational visibility, financial oversight, and executive decision-making across subsidiaries and ISP partners.
• User Adoption and Experience
• Deliver an intuitive, modern, and role-based user experience that promotes adoption, improves data quality, and increases confidence among internal users and external stakeholders.
• Customer Transparency and Engagement
• Enable customer-facing functionality that supports service visibility, order tracking, communications, and branded billing experiences to improve satisfaction and trust.
• Security, Compliance, and Data Segmentation
• Ensure enterprise-grade security, role-based access controls, auditability, and strict data separation between subsidiaries, partners, and customers in compliance with best-practice governance standards.
• Scalability and Multi-Entity Support
• Support multi-subsidiary, multi-entity, and multi-partner operations within a single platform while allowing independent configuration, reporting, and access controls.
• Long-Term Operational and Financial Risk Reduction
• Reduce financial, operational, and compliance risk through improved accuracy, automation, visibility, and system reliability.
- An ERP vendor and solution that align with the following characteristics:
1. Modern, Cloud-Native ERP Platform
• True Saas, multi-tenant or single-tenant cloud deployment
• Regular feature releases and automatic updates
• Strong security posture (SOC 1/SOC 2, MF A, SSO/IdP support)
2. Proven Experience with Utilities, Fiber Networks, or Field-Service-Centric Organizations
• Experience supporting network operators, utility service providers, telecommunications, municipal broadband, or field-service-intensive industries
• Understanding of inventory, construction projects, asset management, service orders, and multi-entity accounting complexities
3. Strong Multi-Entity, Multi-Brand, and Multi-Location Capabilities
• Shared chart of accounts
• Intercompany processing
• Role-based data separation
o Tiered security roles for cross-tenant management and visibility
o Reporting separation based on those roles
• Consolidated and entity-level reporting
4. Comprehensive Functional Footprint
• Financial Management (GL, AP, AR, fixed assets, budgeting)
• Inventory and warehouse management
• Project accounting and construction job costing
• CRM, order management, and service delivery
• Field service management and scheduling
• Procurement and contract/vendor management
5. Robust Integration and API Capabilities
• Mature REST APIS
• Event-based integration capabilities
• Proven history integrating with systems described herein
6. Scalable, Future-Proof Architecture
• Capable of supporting future subsidiaries, new lines of business, and increased transaction volumes
• Configurable without excessive customization or code-level development
7. Strong Software Roadmap and Ecosystem
• Transparent roadmap
• Sufficient R&D investment
• Established customer base
• Robust ecosystem of leading software providers
• Demonstrated success with organizations $100M+ revenue
9. Strong Team and Methodologies
• Positioned to help facilitate or negotiate requisite software licensing
• Broad and deep team of experts in both best practice processes and the ERP software to be implemented
• Ability and willingness to be onsite with our team during critical phases of the implementation
• Follows a clear methodology from start to finish
• Team includes senior roles to act as a thought partner with management
• Functional consultants and project managers take a hands-on approach to implementation while effectively transferring knowledge and expertise
• Experience working with companies with our business requirements
- Questions/Inquires Deadline: March 10, 2026
