The Vendor is required to provide a complete and easy-to-use mobile ticketing software solution as a cloud-based service that allows transit customers to purchase agency transit passes using a mobile phone or device, at select agency locations.
- In addition to mobile ticketing, the proposer is to provide the ability for Hardcopy ticketing.
- Provide a Mobile Ticketing System ("System") that consists of a Mobile Ticketing Application ("App"), a system administration website ("Admin Website"), and all backend systems, services, and communications to support
- The Vendor shall manage the certification, release, and maintenance of the mobile ticketing applications on each operating system’s respective application store;
- The System shall have the ability to handle a high volume of customers downloading or using the app at any given time. This would include special events. Vendor must specify if there are any limitations on simultaneous app access;
- The System and all user-facing components shall meet all current ADA guidelines for web and mobile accessibility, including built-in features on customer devices;
- The System shall allow offline usage of the app when devices are not connected to a network, including offline activation for tickets on the device;
- All payment processing and data storage for the System shall be Payment Card Industry Data Security Standards (PCI DSS) 4.0 compliant;
- The System shall support any new OS version within 5 weeks of release;
- The System shall be able to store tickets in the cloud and on the device to ensure validation in offline mode;
- The System shall allow account or payment information to be stored in a customer account for future purchases;
- The system must provide a web portal for passengers to purchase fare media and manage their accounts;
- The System shall provide back-end metrics, performance monitoring and reporting tools; and,
- The System shall provide agency with the ability to have riders procure smart cards for ticketing.
- Basic App Functionality
• The app shall stay up to date to operate on the latest versions of Google’s android and apple's iOS;
• The app shall be backward compatible with at a minimum, the most current and previous two major released versions of the android and iOS operating systems at any time;
• The app shall provide a simple, fast, and user-friendly interface for creating customer accounts, entering payment information, purchasing, and activating a ticket;
• The app shall allow users to purchase single and multiple ride tickets and periodic passes including the base agency fares, transportation disadvantaged discounted fares, youth discounted fares, and 7-day and monthly passes.
• The app shall be capable of supporting rolling passes (e.g. Good for a specific number of days following activation).
• The app shall allow users to purchase a ticket without creating an account.
• The app shall allow users to be able to use a smartcard, smartphone app or RFID-enabled credit, debit, and prepaid debit cards for contactless payments.
• The app shall support multiple payment options including credit cards, debit cards, prepaid debit cards, and mobile payment options like apple pay on an iPhone or apple watch, google pay on an android phone or smartwatch, and PayPal.
• The app shall allow users to purchase single or multiple tickets in a single transaction;
• The app should support fare capping; namely, the conversion of single-fare passes to a period pass (1-day, 7-day, and/or 30-day) upon activating a pre-set number of single-ride tickets or a predetermined dollar value spent;
• App users shall be able to split payment of a single transaction between multiple payment options; and,
• The app shall indicate to the user the status of their tickets and fare products, whether purchased, activated, or expired.
- The System shall provide authorized users with access to customer transaction records for troubleshooting, problem identification and resolution, account information updates, and fare product purchases, transfers, and cancellations for a minimum of 24 months;
- The System shall allow authorized users to reverse customer purchases and offer refunds;
- The App shall provide the ability to collect and report customer feedback – both compliments and complaints – in a user-friendly manner including specific details on journey experience, and customer feedback on the mobile ticketing application.
- Contract Period/Term: 5 years
- Pre-Proposal Meeting (Non-Mandatory) Date: February 13, 2026
- Questions/Inquires Deadline: February 27, 2026
