The vendor is required to provide paratransit scheduling system for include:
• System must be securely accessed with no added fees for additional users.
• System must be easy to use and GIS based.
• System must accept trip reservations.
• System must use geo-coding and mapping.
• System must have ability to track driver performance measures.
• System must import client information, when implemented, from the city’s current system.
• System must include invoicing function.
• System must include reporting for on-time performance, federal national transit database (NTD) reporting metrics, ability to run reports for specific time period for specific vehicle, driver or client.
• The system must track based on various trip types or purposes.
• System must have customer look up and edit profile functions.
• Service area boundaries shall be integrated, identifiable, and editable.
• Software shall provide call back feature for the next day’s ride notification.
• System shall default to client’s home address for pickup but be easily changed.
• System shall auto populate reservation screen with customer data, common locations, mobility devices, eligibility, personal care attendant, etc.
• Must have capability to cancel trips and assign no shows.
• Must have ability to assign driver and vehicles to each manifest.
• Software must allow for same day reservations and reservation changes (due to errors, incorrect address, missed trips, medical not ready, etc.)
• Must easily allow for adding or removing vehicle and driver from service.
• System shall have the ability to print manifests in the event tablet is unavailable.
• Provide ongoing maintenance and technical support for duration of the contract.
• Ongoing professional customer support shall be available via in-person, telephone, email or web for troubleshooting and service questions.
• Contractor must provide training to city staff.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: February 11, 2026
