Interpretation and Translation Services

The vendor required to provide interpretation and translation services for meetings, such as individual learning plan (ILP) and individualized education plan (IEP) meetings, conferences, telephone conversations and academic communications.
- Requirement:
•    On demand audio and video interpretation 24/7 provided by phone and app for at least 200 languages.
•    Training for use during initial roll out. 
•    Certification training for bilingual staff in district. 
•    Video access for asl; multiple languages for sign language and interpretation support 
•    Process for translation document submission
•    Differentiation of user through using school codes
•    App available for technology devices (e.g., laptop, tablet, android iPhone mobile devices, etc.) 
•    Online platform that allows access to a dashboard with analytics and reports and can be used on a mac and pc. 
•    Comprehensive usage reports available for filtering to include locations, individuals, date, staff name, interpreter, and time.
- Required components:
•    At least 200 languages that can be supported on demand 24 hours a day, seven days a week.
•    Translation of documents for those same 200+ languages within a 3-day period or less through an online portal 
•    Ability to track usage by school and by languages 
•    Availability of meeting recordings in which the interpretation service has been used 
•    Ability to certify human interpreters in the practice of providing interpretation support 
•    Responsive and quick customer service support for any technical issues that may arise from using the app or website for interpretation and translation services or usage monitoring within the platform 
•    Data analysis dashboard with customizable reports.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 22, 2026