Hotline Services

The vendor required to provide hotline answering telephone hotline services.
- Hotline services
•    The vendor will take calls and receive reports from citizens and employees regarding irregular or improper practices or procedures, allowing employees to remain anonymous. 
•    Ideal qualifications of the organization regarding assignment and response time
•    There are at least 4 licenses and assignment rules, including a re-direct of assignment if there is a conflict of interest for an investigator. 
•    The reports will be submitted to the county within 12 hours.
•    Phone notification for high-severity reports. 
•    Call specific county employees within 1 hour for high-severity reports.
- System requirements
•    The system shall have the capability of maintaining the reporter’s anonymity.
•    The system shall be of the type that data submitted by a reporter cannot be altered.
•    The system shall comply with county security and data protection requirements.
•    The system will create an incident number for each report.
- Web site
•    The vendor will maintain a website where citizens and employees can report irregular or improper practices or procedures anonymously.
•    The website will allow the reporter to update a case with new information.
•    The website will allow the reporter to upload documents.
- Phone line
•    The vendor will maintain a phone number where citizens and employees can report irregular or improper practices or procedures, allowing them to remain anonymous.
•    Trained humans will answer the call. 
•    The vendor will have sufficient employees or contracted resources to ensure humans can answer calls 24/7.
- Customization
•    The website will be customized to inform viewers of the mail-in and call-in versions.
•    The phone greeting will be customized to inform callers of the mail-in and web versions.
•    Provide custom awareness materials regarding the hotline that the county may duplicate and distribute.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: February 3, 2026