The vendor required to provide 24/7 mobile crisis services and the crisis hotline remain vital components of this system, offering immediate access to care for people of all ages, regardless of ability to pay.
- Provide comprehensive triage and assessment, evidence-based crisis intervention, and follow-up support that promotes stabilization and connection to ongoing care.
- The mobile crisis services
• County seeks to contract with one or more providers to implement and operate a 24/7 mobile crisis service, which includes, at minimum, a crisis hotline and mobile crisis response.
• 24/7 crisis services: crisis hotline and crisis mobile response: the winning proposer(s) shall provide mobile crisis – program code #0680 services for the county.
• Provide crisis services to individuals experiencing a behavioral health crisis and their collaterals regardless of their age and ability to pay, with the purpose of response, intervention, stabilization, and referral and linkages to appropriate treatment and services.
- Requirement:
• Mobile crisis services shall be available 24 hours a day, 7 days a week, and 365 days a year in a variety of settings, including community locations where the individual lives, works, attends school, engages in services, or socializes.
• This includes in-person intervention within three (3) hours of determination of need.
• Mobile crisis, which is a crisis intervention (ci) service, shall be delivered via the following modalities, with a priority for in-person face-to-face response.
• Mobile crisis face-to-face response: a two-person mobile crisis response is required and shall include a mobile crisis professional and a qualified mobile crisis staff with a one-person response permitted pursuant to office guidelines.
• Mobile crisis response is provided by less than two (2) staff, the rationale shall be documented into the electronic medical record (EMR).
• Telephonic crisis response: mobile crisis professionals and other qualified staff may provide crisis intervention service components via telephonic crisis response to individuals as needed.
• Triage services shall be completed via telephonic crisis response with evaluations conducted in person, face-to-face. This service shall be provided to both children and adults.
• Telephonic crisis follow-up: mobile crisis professionals and other qualified staff may provide crisis intervention service components via telephonic crisis follow-up to individuals as needed.
• Telehealth: mobile crisis programs must be approved to deliver applicable crisis intervention services via telehealth by qualified mobile crisis professionals based on state guidance and guidelines outlined in telehealth services guidance for office applicants.
• Proposers must outline protocols for determining telehealth suitability, technology infrastructure, and staff training.
- Questions/Inquires Deadline: February 23, 2026
