The Vendor is required to provide delinquent real estate taxes to the county.
- These collections are critical to the County’s operations as they provide a significant source of operating fund revenue.
- Taxes are due annually and on a prescribed timeline.
- Shortly after year end, parcels with outstanding balances are relayed to a third-party contractor charged with pursuing those delinquent balances on the County’s behalf, recording, and remitting in timely fashion.
- The County is seeking a proposer(s) to: analyze, pursue, collect, and remit delinquent County real estate property taxes, including, but not limited to, selecting, coordinating, and executing properties through Sheriff Sale.
- Collect delinquent real estate taxes by employing all remedies and rights available to the County and Treasurer.
- Notification & Outreach - Notify delinquent property owners through appropriate and legally compliant means.
- Delinquency Identification and Notification
• Identify properties with delinquent real estate taxes.
• Prepare and issue legally compliant notices to property owners and other interested parties.
• Provide customer service support to taxpayers regarding payment options and consequences of non-payment.
• Institute repayment strategies, including, but not limited to, payment plans or legal proceedings.
- Customer Service
• Provide responsive and professional support to taxpayers regarding their accounts. Offer a robust website experience for taxpayers.
• Offer a call center with live agents to answer inquiries. Calls must be recorded and associated with the tax-payer record.
• Support multiple payment methods, including telephone, mail, online portal, and in-person transactions
• All physical mail, ingoing and outgoing, should be available digitally on the backend for review and reference by both the bidder and the office.
• Provide responsive and professional support to interested parties inquiring about tax delinquent properties and the process of moving them to sheriff sale.
• A detailed schedule outlining the issuance of bills, notices, and other communications to taxpayers must be provided, including timing and delivery methods.
- Maintain regular communications and be available to meet with Office personnel and/or their designees as necessary physically, electronically, or telephonically as circumstances dictate.
- Establish and maintain solely dedicated banking accounts as necessary and in accordance with all financial records accounting best practices and federal, Commonwealth, and local laws and regulations.
- Engage with the Office to negotiate consideration based on the percentage fee the awarded vendor is authorized to charge and collect from taxpayers.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 16, 2026
