Benefits Administration Technology Program

The vendor required to provide benefits administration technology program for include:
•    Maintaining membership files for all covered persons. 
•    Preparing communication materials to explain the program to eligible employees. 
•    Communication materials will be reviewed and approved by agency prior to distribution to employees. 
•    Assisting in the implementation of the program and required file feeds.
•    Providing plan summaries, communication materials and required compliance materials to all employees via document center throughout the plan year as well as during the open enrollment period. 
•    Providing annual renewal proposal, no later than 160 calendar days prior to the annual contract effective date.
•    Providing an account representative responsible for the overall performance of the program including program administration and problem resolution. 
•    Account representative should have access to all systems for purposes of problem resolution and will respond to schools and broker within 24-48hrs with resolution.

- Contract Period/Term: 1 year